Academics
Finance: University Shared Services
Human Resources
Information Technology
Sourcing and Procurement
Student Services

Welcome to TIER@Iowa!

TIER at Iowa Efficiency at Work

 

TIER@Iowa is a commitment to providing the very highest value to our students, faculty, and staff by ensuring that University operations are effective and efficient. 

The goal of TIER@Iowa is to make our university strong and sustainable for the long term. The primary focus is reinvesting in our core academic missions of education, research, and service to drive learning, discovery, and engagement. TIER@Iowa originated from a review of the academic and administrative functions across Iowa’s three public universities. TIER (Transparent Inclusive Efficiency Review) is broad in scope and includes Academics, Sourcing and Procurement, Finance, Human Resources, Information Technology and Student Services. 

Why Now?

Higher education faces unprecedented demands: increased competition, diminished federal and state funding, tuition pressure, rapid technology shifts, and student and stakeholder expectations for affordable, quality education.  Many of our peer institutions have implemented initiatives similar to TIER@Iowa to address these demands. The UI has benchmarked with several peers, including University of California-Berkeley, Cornell University, the University of Michigan, Kansas University and the University System of Maryland.

Get Involved

Your involvement is critical to both the success of TIER@Iowa and the future of our university. As University of Iowa faculty, staff, and students, you possess unique and valuable insights into how our organization operates and how we can maximize our effectiveness and efficiency. We need you to help us look at our operations in new ways, identify the best approaches to achieve goals, and — most importantly — to make sure we are investing in and advancing our core mission.

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Success Stories

IT Director Tracy Scott

OneIT End User Support model helps units manage periods of peak demand

Units within the University of Iowa Division of Student Life rely on technology support year round, but especially during busy times like the fall, when thousands of students move into the residence halls, or over the summer, when IT staff work to refresh computers and other hardware before students return. Responding to those peak workload periods became a bit more manageable during the 2014–15 academic year, when the Division of Student Life adopted the new OneIT shared service model for end-user support. The change means IT experts are now part of a larger team of IT support professionals who help each other meet the needs of customers—especially during periods of high demand. Now, using the OneIT shared service model, University Housing and Dining technology users contact the Information Technology Services Help Desk when they have IT questions, which has helped ensure a quick response on busy days. In the first year, the help desk was able to triage 64 percent of the 300 issues and questions University Housing and Dining tech users had.
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News

Information Technology

OneIT Operations Team off to a good start

December 21, 2016
The new OneIT Operations Team held its first four meetings, and the ITS Leadership Team and OneIT Steering Committee held wrap-up sessions this month.
Information Technology

Two-Step Login to be required for all employees

December 21, 2016
A majority of UI employees already use Two-Step Login (with Duo Security) for Employee Self Service, and as the next step in this initiative, it will be required for all Employee Self-Service logins starting in Feb. 22.

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