The OneIT Communication and Collaboration Project achieved closeout at the May 31 Operations Team meeting as the team reported on completion of its two subprojects.
VoIP/Skype for Business subproject
The VoIP project paved the way for the university’s multi-year transition from traditional phones to internet-based phone service through Skype for Business, which offers more features, greater flexibility, and savings due to lower infrastructure and maintenance costs.
The project replaced legacy phone infrastructure with VoIP infrastructure, saving more than $100,000 per year. The team identified standard devices for headsets, phones, and cameras, and migrated several units to Skype for Business as they volunteered or as it made sense due to construction projects. They are working to automate provisioning of Skype for Business tools.
The existing voicemail system was upgraded to carry the UI through its transition to VoIP, and the team is partnering with Health Care Information Systems to implement a tool that allows emergency responders to locate callers when they dial 911 from a VoIP line. Analog gateways will accommodate special cases like faxing, elevator phones, alarms and “blue light” phones.
The team is reviewing campus IP networks for increased voice and video traffic and assigned a four-person unified communication team to support the campus through the transition.
Office 365 subproject
The Office 365 project entailed transitioning to a cloud-based email system that provides enhanced features for users, greater integration with collaboration tools, and reduced infrastructure costs.
Migration of on-premises email services eliminated more than 30 email servers, and by moving to Exchange Online Protection anti-spam/virus software, UI saved $18,000 per year in licensing fees.
Healthcare email accounts were brought into the global address list, making it easier for hospital and non-hospital employees to connect with each other. Email provisioning was automated for students and is being implemented for faculty and staff, and deprovisioning is now an automated, graceful process.
The project was led by Ryan Lenger and Scott Fuller, and managed by Isaac Podolefsky. Additional accomplishments of the project are detailed in the OneIT Year in Review.