Information Technology

Town Hall for IT professionals set for Oct. 15

The next Town Hall for IT Professionals is scheduled for 1 to 2:30 p.m. Thursday, Oct. 15, in 240 Art Building West. Associate Vice President and Chief Information Officer Steve Fleagle, the OneIT Program Office, and project team representatives will be on hand to share updates and to address questions/comments. Campus IT staff are encouraged to attend.

Topics covered at the Town Hall for IT professionals will include:

End User Support Project Plans

Building upon the charter, the End User Support project team has developed three more detailed sub-project plans, posted at http://oneit.uiowa.edu/projects/end-user-support.
In essence, the plans involve moving to a centralized model for desktop support, device management, and help desk services, but not for specialized consulting. Key points regarding the plans are available on the OneIT website.
If you have thoughts on the plans, you can contact the project team through the website, or reach out to the OneIT Program Office. A series of OneIT Listening Posts for the broader campus community is also being scheduled.

Reporting Structure Discussions

Fleagle is meeting with collegiate/administrative IT leaders and their supervisors to advance a key OneIT objective, which is to create a unified IT organizational structure for campus to improve coordination and collaboration across the IT community. The senior IT leader will have a dual reporting relationship to the CIO, and discussions are occurring about how to affiliate IT staff who aren’t currently reporting to an IT organization.